We’re North-East based software & system experts
We are a leading software provider based in Middlesbrough keeping businesses like yours thriving. By partnering with us, you can equip your team with cutting-edge tools, data insights and streamlined processes to drive your organisation forward.
Empowering Businesses with Software Development & Integration
Bespoke Software
- Want to remain in control of their systems.
- Don’t want to compromise on their processes.
- Cannot find an existing of-the-shelf solutions that matched their needs.
Discover
We work closely with you to gain a comprehensive understanding of your needs and goals so we know how we can support. We like to make sure we’re on the same page, so we’ll use this information to create a wireframe to illustrate how the project will unfold and a requirements document to map out each phase.
Develop
Our friendly and expert development team will craft a top-notch product for you. Throughout the process, they will keep you updated on their process and readily address any inquiries you may have. When we get to the finish line, we rigorously test the system to ensure its quality.
Deliver
Once your project is built, we offer training that can be conducted wither on-site or remotely. Our training sessions are complemented by comprehensive user guides from onboarding to maintenance, which will ensure that you’re able to make the most out of the system from day one.
Deploy
If you decide to host the system on your own server, we’ll assist you to ensure a seamless transition when it’s time to handover. Otherwise, we can host this for you on a secure network. If you want something in the middle, we offer ongoing support packages that enable you to make continuous changes to your software as your business grows and evolves.
CRM Systems
Customer Relationship Management (CRM) systems offer operational efficiencies for many businesses looking to automate their processes when it comes to customer management, quotes/proposals, order management, billing, and help desk functions.
Many of-the-shelf CRM systems have features that go unused and wasted on smaller businesses, as they’re typically sold as fixed packages for enterprise/corporate-level use. If this is you, here at Unity AI Software, we believe that custom CRM systems allow to fit around your business and work for you as you grow.
Customer Portal
A customer portal enhances interactions and self-service for customers. It serves as a document management system, providing access to invoices and files. Customers can report issues and seek support, while also streamlining the sales process by accepting proposals.
Additionally, it offers access to user guides and knowledge articles for product assistance. Customer portals promote upselling, cost-effective support, and engagement while reducing administrative tasks.
System Integration
Overcome issues that come when working in silo functions and turn systems into streamlined ones with Systems Integration.
We unite your systems using Restful or SOAP APIs, webhooks, and email integration, ensuring smoother functioning. APIs facilitate data exchange, webhooks automate processes based on events, and email integration transfers data seamlessly from incoming emails to your systems. Overcome challenges, achieve efficiency, and improve collaboration with integrated systems.
Digitisation
Transition from paper legacy forms to efficient web-based systems with Unity AI. Benefit from standardised processes, centralised accessibility, improved data accuracy, and faster customer transactions. Avoid the risk of losing or damaging paper trails.
Our user-friendly webforms facilitate real-time, professional-looking form filling and seamless updates for easy automation. Whether you’re taking our first step or upgrading existing systems, we offer comprehensive support throughout the transition.
The Power of SaaS in Modern Organisations
- Manage Your Customers: Keep track of your customer list and use it across all modules that interact with your customers.
- Manage Your Users: Add or remove users and set their permissions to different modules with our directory system.
- Manage Your Profile: Keep your information up to date and change your portal password.
- Access Our Modules: Our portal is your homepage, and from here, you can access any modules that are included in your subscription.
Time & Attendance
In the era of remote work, efficient resource management is crucial. Our user-friendly system enables easy employee time tracking and management.
Accessible from various devices, it offers daily time and attendance recording, editable timesheets, and streamlined approval processes. The built-in holiday function simplifies holiday requests, approvals, and tracking. Effectively manage sickness and absenteeism with self-reporting and return-to-work processes. Customise the system to align perfectly with your business needs, from departments to shift patterns.
Say goodbye to time tracking hassles and stay in control of your business with our comprehensive solution.
Support Ticket
Enhance customer service management with our Support Ticket system. Easily log, track, and handle all help desk enquiries in one place.
Key components include allocating tickets to users and departments, creating activities for progress tracking, and prioritising time-sensitive requests for quick attention. Empower customers with self-service options, allowing them to raise and check support requests independently. Effortlessly log resolutions for frequent issues, fostering collaboration and knowledge retention.
Improve customer interactions, streamline internal processes, and foster team collaborations with our user-friendly Support Ticket system.
Fleet Management
Effectively manage your company’s valuable fleet and drivers with our system.
Our user-friendly dashboard centralises essential data for easy access and management. Conduct regular vehicle checks through the auditing system to ensure roadworthiness. Flexible vehicle allocation options enable easy swapping and sharing among drivers in modern businesses. Streamline accident management with a stress-free, built-in process for recording details and correspondence.
Experience efficient fleet and driver management while staying legally compliant with our comprehensive solution.
About AI Software
As the software, systems, and consultancy division of Unity World, we specialise in enhancing companies’ processes through software. With over 20 years of experience, we’ve worked with businesses of all sizes across various sectors such as Oil & Gas, Manufacturing, Leisure, and Engineering, so we’re guaranteed to have worked with one like yours before.
We understand the complex nature of software development, so you don’t have to, it’s in our nature to make it as easy for you as possible. That’s why we skip the jargon and focus on giving you straight-talking support.
The Way it Works
Unity operates as a single company made up of different specialist business units (SBUs) according to niche. Whether it’s fitting in your broadband or managing your day-to-day network infrastructure, we provide single or cross-functional bespoke packages that cater around our customers’ requirements.
